Returns Policy

Because every frame is personalised, we offer a 7-day replacement guarantee rather than returns. If your frame arrives damaged or with a print defect, send us a photo within 7 days at support@framyo.com or WhatsApp +91 78888 44697 and we'll remake and reship it free. Please don't discard the original packaging until your replacement arrives.

Return Eligibility

You are eligible for a free replacement within 7 days of delivery if:

• The frame arrives damaged in transit.
• There is a print quality issue — a colour, crop, or finishing defect that is our error.
• The wrong size or material was shipped.

Custom-printed frames are made to order and are non-returnable unless damaged or defective.

Proofs and Previews

We don't automatically send a proof before printing. You can request a digital preview before production, and our team may also share one if any adjustments are needed to ensure the best print quality.

How to Claim a Replacement

Email support@framyo.com or WhatsApp +91 78888 44697 within 7 days of delivery with your Order ID and photos of the issue. We review and respond to all damage, defect, or incorrect-product claims within 24 hours of receiving the required photos and order details.

Refund Process

Once your return is approved, we will either:

• Reship a corrected/new product at no charge, or
• Issue a full refund to your original payment method within 5–7 business days

Not Eligible for Replacement

• Change of mind after production has started.
• Errors in the photo or text you uploaded and approved before printing.

Contact Us

For return assistance, reach us at support@framyo.com or WhatsApp at +91 78888 44697.